Shipping and returns
Shipping of your order
Shipping of your order
We aim to dispatch your order within 1-4 business days. Shipping in the Netherlands is via DHL.
After ordering and paying, you will receive an email to confirm the order placed. If you have not received a message, please contact us so we can check if everything went well.
When your order has been shipped, you will receive an email confirmation of shipment and a track & trace code. This allows you to track your shipment. From the moment the package is transferred to DHL, we no longer have any influence on the delivery time.
Return within 14 days of receipt
Return within 14 days of receipt
Items may be returned within 14 days of receipt. Return shipping costs are at your own expense. Bootstock is not responsible for paying shipping costs when orders are returned.
Always include your name and address details and the order number when returning. Without the order number or your name and address details, we cannot determine who the return shipment belongs to.
Please treat the boots with care. When returning, it must be in the same condition as you received them. Returns that do not meet our policy will not be accepted.
We always recommend that you send your returned packages with tracking. Bootstock is not responsible for lost deliveries.